Returns Policy

We have a 14-day return policy. This means you have 14 days from receipt of the item to request a return.

Unless the return is due to a manufacturing defect, damage during shipping, or an error on our part, the customer is responsible for the return shipping costs.

For a return to be accepted, the item must be in the same condition in which it was received, without signs of use beyond what is necessary to check its nature, characteristics, and functioning. In addition, it must be returned properly protected to prevent damage during shipping. You must also provide the receipt or proof of purchase.

Some images shown in the store are digital renders. The final product may have slight variations in tone, brightness, reflections, or finish compared with the images shown, and this does not constitute a manufacturing defect.

To initiate a return or make any inquiries, you can contact us at contact@saulceve.com. Once the request has been approved, we will provide you with instructions for shipping the return.

If the product arrives damaged due to insufficient packaging during the return, the customer will be responsible for any repair or replacement costs that may result from such damage.

Returns of items sent without having requested the return in advance will not be accepted.

Damage and Issues

We recommend checking your order as soon as you receive it.

If you notice any damage or defect, or receive an incorrect item, please contact us as soon as possible so that we can assess the issue and offer you a solution.

To facilitate the handling of claims with the shipping company, we recommend photographing the packaging before opening it and, whenever possible, recording a video of the unboxing process. The absence of a video does not automatically result in the loss of the right to make a claim, although it may make it more difficult to verify damage caused during shipping.

It is recommended that any issue related to damage during shipping be reported within a maximum of 48 hours of delivery.

Exceptions / Non-Returnable Items

Returns of products made to order or customized according to the customer's specifications are not accepted, unless they have a manufacturing defect or there has been an error on our part.

Returns of pre-orders for customized or made-to-order products, or of gift cards intended for a customized order, are also not accepted.

If you have any questions about whether a specific item can be returned, please contact us before making your purchase.

Exchanges

If you wish to exchange an item, you must first request a return. Once the return has been received and inspected and, where applicable, approved, you may place a new order.

Customized or made-to-order products cannot be exchanged, unless they have a manufacturing defect or there has been an error on our part.

Right of Withdrawal for Customers in the European Union

If your order is shipped to a European Union country, you have the right to withdraw from the contract and return the order within 14 days of receipt, without having to state a reason.

To exercise this right, the product must be returned in the same condition in which it was received, except for handling necessary to check its nature, characteristics, and functioning. You must also provide the receipt or proof of purchase.

In accordance with applicable regulations, this right of withdrawal does not apply to products made according to the customer's specifications or clearly personalized products.

International Orders

For returns of orders shipped outside the European Union, the customer is responsible for the return shipping costs, as well as customs duties, import taxes, and any other associated costs, unless the return is due to a product defect or an error on our part.

Return Inspection

Once the item has been received, it will be inspected to verify its condition. We reserve the right to reject the return or apply a proportional reduction to the amount refunded if the product shows damage, handling, or signs of use beyond what is necessary to check its nature, characteristics, and functioning.

Refunds

Once the return has been received and inspected, we will inform you whether the refund has been approved.

If applicable, the amount will be refunded using the same payment method used for the purchase, within a maximum of 14 days of receiving and inspecting the returned product. Please note that your bank or card issuer may take several additional days to process the payment.

If more than 14 business days have passed since we approved the refund and you still have not received it, please contact us at contact@saulceve.com