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Frequently Asked Questions
Everything you need to know about our hand-painted resin figures before adding them to your collection.
How are they made
01 What material are the figures made of?
All our figures are 3D printed with high-quality resin and hand-painted in detail. Each piece is individually inspected before shipping.
02 Are these official products?
No. Our figures are collectible art pieces made by fans, inspired by anime, video games, and other fictional universes. They are not officially licensed products.
03 Are the figures toys?
No. These are decorative collector's figures intended for display. They are not designed as toys nor are they suitable for young children.
04 Is each figure hand-painted?
Yes. Each figure is individually hand-cleaned, prepped, and painted. Small variations between pieces make each one unique.
05 Why might my figure look slightly different from the photos?
As each item is hand-painted, there may be slight differences in color, shading, and detail compared to the reference photographs. These variations are part of the handmade nature of the product.
06 How should I clean my figure?
Carefully dust with a soft brush or a microfiber cloth. Avoid chemicals or alcohol and do not expose the figure to direct sunlight or high temperatures for prolonged periods.
Production and customization
07 How long does production take?
Since each figure is made to order, production usually takes between 1 and 5 weeks, depending on demand and the complexity of the model.
08 Can I order a custom figure?
We accept custom projects during specific periods. When commissions are open, you can request them through our contact page.
Delivery and Tracking
09 Do you ship internationally?
Yes. We ship to most countries worldwide. Costs and delivery times are calculated during checkout. Please note that customers are responsible for customs fees and duties.
10 How long does shipping take?
Delivery times vary by destination: Europe, between 3 and 10 business days; United States, between 4 and 14; and the rest of the world, between 6 and 18. These are estimates that may vary due to customs or the local carrier.
11 Will I receive a tracking number?
Yes. As soon as we ship your order, you will receive an email with tracking information.
Cancellations, Refunds, and Incidents
12 Can I cancel my order?
Yes, but if the product is customized, a proportional amount will be deducted depending on the production phase. Once manufacturing has begun, it cannot be canceled because each piece is made specifically for you.
13 Do you accept returns?
Yes, as long as it is a standard and not a customized model. If the item arrives damaged or you receive the wrong product, please contact us within 14 days of delivery.
14 What do I do if my package arrives damaged?
Please contact us as soon as possible and include clear photos of the damaged figure, the packaging, and the shipping label. We will work with you to find the best solution.
Discounts
15 Do you offer discounts?
Yes. We occasionally launch exclusive promotions and discounts. Subscribe to our newsletter or follow us on social media to receive the latest updates.